Integrated Measurement – KPIs and Metrics for ITSM is the third title in a series designed to explain, at an operational level, how to implement new processes within an organization, and how to facilitate the necessary changes to people’s behavior, in order to make that implementation a success.

Through an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts.

This pocket guide uses case studies to illustrate the possible breach scenarios that an organization can face. It sets out a sensible, realistic assessment of the actual costs of a data or information breach and explains how managers can determine the business damage caused.

This balanced view helps managers and business decision makers to form better assessments of their organization’s information security needs. It also gives readers the knowledge to fend off any security vendors who might try to make sales by spreading panic and exaggerating the consequences of a breach.

A Manager's Guide to ISO22301 shows you how to develop and implement a business continuity management (BCM) and disaster recovery plan, ensuring you get back on your feet with the minimum of fuss, should the unthinkable happen.

Providing a comprehensive introduction to the topic, this book includes practical, detailed guidance on developing and implementing a BCM system certifiable to the ISO22301 standard, using detailed and illustrative examples. A BCM policy and other useful document templates are provided in the appendices.

In Exploding the Myths Surrounding ISO9000, Andrew W Nichols debunks many of the common misconceptions about the standard, and describes the many advantages it brings. Drawing on more than 25 years of hands-on experience, Andy gives clear, practical and up-to-date advice on how to implement ISO 9000 to maximum effect.

ISO22301: A Pocket Guide is designed to help you do what is necessary to satisfy the requirements of ISO22301, the latest international standard for Business Continuity Management (BCM). With the expert advice contained in this guide, you can ensure your organization develops a business continuity plan that is fit for purpose.

Turning Heads and Changing Minds provides the IT auditor (student or practitioner) with an understanding of soft skills. It takes a hard look at common auditor perceptions that can hinder an audit and offers practical techniques for overcoming them. Rather than issue a list of ‘should dos’, the book offers the reader an intuitive, organic approach, with real-life IT scenarios involving general computer, application and third-party controls at various stages of an audit life cycle.

This book doesn’t just cover the information required to pass the foundation exam, it goes beyond this in providing practical guidance for when newly qualified practitioners enter the real-world. By addressing proc esses and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience.

This book outlines how fundamentals of IT security and control adapt well to game-changing technology, allowing IT organizations and enterprise leadership to invest confidently in IT, while ensuring security and controls meet an appropriate standard of care, even in a rapidly changing threat environment.

Providing a comprehensive companion to existing control frameworks and standards, the book contains practical implementation guidance.